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Service Commitment letter
Time:2009/7/11 17:44:11

Service Commitment letter

                                                                  ---------------------Qingdao Hengfeng Wind Power Generator Co.,Ltd

In order to create brilliant brand, promote enterprise’s popularity, build the enterprise’s image, we insist on the spirit of “all the pursuit of high quality, tenet of customer satisfaction” and according to the principle of providing the most preferential prices, the most considerate services, and the most reliable product quality make serious promise to you:

I.   Firstly, product quality commitment :
1. We have the quality records and testing materials about the product manufacturing and testing.
2. For the testing of product performance, we sincerely invite the users come to our company to check the whole course and performance of product. After the qualified products are confirmed, the products can be packaged and delivered.

II.   Secondly, product price commitment
1. In order to make sure the product’s high reliability and advancement, the system’s materials are the domestic or foreign famous brand products.
2. Under the same competitive condition, our company sincerely provides the most preferential price to you but does not reduce the product’s technical performance and change the product’s parts.

III.Thirdly, delivery commitment
1. Product delivery: we will try our best to meet with customer’s demands. If customer has special demands, our company can specially organize production and installation to meet with his demand.
When we deliver the goods, our company will provide the files as follows 
1) Instruction manual of wind generator 
2)guarantee card
3) Product catalgoue

IV.   Fourthly, after sale service commitment:
1. Service tenet: rapid, decisive, accurate
2. Service aim: earn customer’s satisfaction by our considerate services
3. Service efficiency: if the product has some problems no matter in the length of warranty or out of the length warranty, after we get the notice, our maintenance personals will provide solution cases in 48 hours. We will try our best to arrange the maintenance on site if possible.

4.The guarantee of turbine is 3 years,and the invertor and controller is 1 year from the date of purchasing(non-done by man or majeure). During the length of warranty, supplier will maintain and change the damaged parts cased by quality reason for free. For the damaged parts out of the length of warranty, we supply the parts and only charge the cost price. For the damaged equipment caused by human factors of user, we only charged the cost price of maintenance and parts.

Flattering before sale is not as good as after sale service which is the only method of forming permanent customer. The business is decided by the fact that the customer who buys our product first time becomes the fixed customer. All of these are decided by the fact that whether you have perfect after sale service. 

Website:www.ajagap.comAdd:No.226 Taishan  Road  Jiaonan City,Qingdao  China Post code:266400